Order acceptance
An order is deemed as given when our offer has been confirmed in writing by the client. By confirming an order the client tacitly assures his agreement to accept our General Terms and Conditions.

Prices
Prices can be calculated on the basis of our offers.

Delivery time
Delivery time is generally a few working days. It is dependent on the scope of the order and the selected templates (standard or exclusive templates). We are entitled to withdraw from the contract or to postpone its fulfilment due to events caused by force majeure; this does not apply to the client. Claims for damages of any kind are ruled out in these cases.

Notification of defects, rectification, replacement or credit note
The client is obliged to immediately verify the contractual correctness of the meta data and scans delivered on the DVD. The ordering party shall undertake to assert in writing any defects or complaints within 10 days and before any further processing of the data has taken place. Failure to comply with this obligation will release us from any obligation arising from a notification of defects.

Proof of defective delivery
We shall provide rectification, replacement or a credit note if proof of defective delivery is provided. Claims for damages above and beyond rectification, replacement or a credit note are excluded. We shall not be liable for damage caused by incorrect handling of the data, the data carrier or sustained during transport.

Returns
Any kind of return must be agreed with us in advance. Returns which are not prepaid will not be accepted. We shall reimburse the cost of transport for justified complaints.

Invoice
An invoice shall be deemed as accepted by the client one week after its receipt unless the client raises a written complaint within this time period identifying the rejected items on the invoice. The time period of one week shall also apply to requested changes to the invoice recipient or address.

Payment
The client is entitled to request an agreed cash discount for his order. The agreed discounted amount may be deducted from invoices paid promptly upon receipt. A default interest rate of 6.9% and a processing fee shall be charged to the client for delayed payments.
Appropriate prepayment or a bank guarantee can be demanded for any order. We shall be entitled to demand payment in advance and to discontinue further processing if our pecuniary claim is placed at risk due to a significant deterioration in the client's financial circumstances which comes to light after the contract was concluded. The same shall apply if the client defaults on the payment of deliveries.

Compensation
Further claims made by the client are excluded, regardless of their legal grounds. We shall not be liable for damages which do not concern the delivered data. This exclusion applies especially to loss of profit and other financial damage suffered by the client. It also applies to any damage caused by our employees, representatives and vicarious agents.